Contractors.com is a cutting-edge Silicon Valley startup in California, bringing transparency, speed and love to the home improvement space. Finding a contractor (plumber, electrician etc.) is an often frustrating process! We’re here to change that. Contractors.com matches contractors to projects, locally and within minutes.
We seek an energetic and analytical applicant to manage & grow our FIRST customer success team. You are responsible for the team’s success, and to ensure our customers receive the best-in-class, speedy and loving service. Join us in our quest to bring justice and innovation to one of the largest industries in the United States, and very soon, the entire world.
What do we believe?
- All human beings are equal
- Truthfulness is the foundation of all human virtues
- Our purpose in life is to contribute to the betterment of the world (somehow, someway)
- Stakeholders not shareholders: customers, team members, partners, etc.
- You bring passion and enthusiasm to the work you do
- You have a great work ethic - you get the job done
- You see challenges as opportunities for growth and learning
- You see the team as an interdependent whole: individual wins = team wins
- You have a humble posture of learning
- You always look for win-wins: if our contractors are succeeding, so are we!
- You interface with all of our customers over the phone, and through email
- You rapidly match contractors to nearby projects
- You explain to our customers how our service benefits them
- You help contractors grow and expand their businesses
- You meet our Service Level agreements
- You report to the Philippines branch team manager
- Minimum 1-2 years of general work experience, ideally in sales
- College graduate
- Proficient in written and verbal English
- Excellent interpersonal, communication, and decision-making skills
- Willing to work night shifts to match U.S. business hours
- Competitive salary
- Non-taxed commissions
- Health benefits
- Parent leave