Account Manager (CSR)

Location: Makati City, Philippines

Department: Sales and Customer Service

Type: Full Time

Min. Experience: Entry Level

One Planet Ops, the leading online marketplace for locally-targeted advertising, is looking for an Account Manager (Retention Specialist) who's motivated to be a part of a rapidly growing operation by a well-established US company. As an Account Manager (Retention Specialist), you are expected to manage and maintain excellent client relations with new and existing clients, resulting in increased levels of client retention and LTV (lifetime value). This will be accomplished through successful management of account cancellation requests, upselling, and general customer service inquiries via phone and email.

Duties and Responsibilities:

  • Initiate outbound calls/emails to inactive clients and those who are at risk of cancellation and implement necessary action such as account adjustment and upselling to address their concern and retain them as active clients.
  • Respond to inbound calls, email inquiries, and escalations and accurately and promptly update system on a daily basis with issues and outcomes.
  • Work closely with the manager in developing methods to improve customer service process and client satisfaction through an effective and timely feedback system.

Minimum Qualifications:

  • Candidate must possess at least a High School Diploma
  • Has excellent English communication skills (written and verbal)
  • Preferably 1-2 years experience in any sales environment; fresh graduates or those with less than a year's experience are welcome to apply
  • Must be willing to work on permanent graveyard shift (11pm-8am or 12mn-9am)
  • Must be willing to work in Makati City

Compensation and Benefits:

  • Up to 70K Potential Monthly Income
  • 24K basic + Night diff. + Uncapped Commissions + Bonuses + Spiffs
  • FREE Medical (HMO) and dental coverage for up to 2 dependents
  • Anniversary Service Incentive
  • Retirement Plan
  • No risk of closed accounts (in-house company)
  • Fixed weekends off
  • No shifting schedules (11pm-8am or 12mn-9am shifts only)

This is a 1-DAY HIRING PROCESS only: Initial Phone Interview > Face-to-face Final Interview > Job Offer (NO ONLINE EXAMS!!!).

JOIN US TODAY and learn more about us here:

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