Account Manager (CSR)

Location: Makati City, Philippines

Department: Sales and Customer Service

Type: Full Time

Min. Experience: Entry Level

Our growing retail business is looking for a skilled problem-solver to join our team as an Account Manager (CSR). We need an enthusiastic individual, as this is a fast-paced environment, and someone who is quick and accurate, pays super attention to details, and well organized.

Day-to-Day Duties

  • Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
  • Responsible for maintaining a high level of professionalism with clients
  • Update customer information in the customer service database during and after each call
  • Manage account base
  • Support sales team
  • Identify and expand opportunities with active account base
  • Demonstrate effective solutions to maintain account base
  • Make 50-100 outbound calls per day

Skills and Qualifications

  • Must have prior service experience   
  • Sales background is an advantage
  • Good written and communications skills in English
  • Must possess high energy
  • Team player
  • Well organized
  • Follows instructions well
  • Results-oriented
  • People person
  • Ability to read clients over the phone
  • Time management skills
  • Self-starter  

We are offering:

  • One day hiring process
  • 20k minimum monthly salary, bonuses and uncapped commissions
  • Medical and dental coverage and benefits (HMO) with 2 Dependents
  • Paid Birthday Leave
  • No risk of closed accounts
  • Weekends off
  • No shifting schedules
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